Any items advertised in our current catalog may be returned or exchanged within one (1) year of purchase subject to the following conditions. Excludes MHS Tokens.
30-Day Money-Back Guarantee
If, within thirty (30) days of purchase, you are not satisfied with the material(s), we will give you a full credit, replacement, or refund (less shipping & handling fees). Simply call the MHS Client Services Department to obtain a Return Merchandise Authorization (RMA) number, and return the material in saleable condition (unused, complete, and unmarked) for exchange or refund. Please reference the RMA number on the outside of the parcel. Courier materials should be prepaid, insured, and sent to:
In the US:
MHS Returns Department
60 Industrial Parkway
Cheektowaga, NY, 14227
MHS Returns Department
3770 Victoria Park Avenue
Toronto, ON M2H 3M6
*Returns sent from outside of North America should be returned to the Canadian address
Cancellations for webinars received via email or by phone up to five days prior to the event date will be issued a full refund. Any cancellation made less than 5 days in advance will not be eligible for any refund.
Self-directed online learning
Within 30 days of purchase, a full refund will be given upon request on any online self-directed learning programs that have not yet been opened or completed. Any learning program that has been opened or completed will not be eligible for any refund.
Exchange and Credit (excludes MHS Tokens)
Items that are in saleable condition may be returned outside of the 30-day money-back guarantee period and up to one (1) year from the date of purchase**. These items are subject to a 15% restocking fee and can be returned for credit or exchange only. Credits issued on account are valid for one (1) year from date of issue, after which point in time they become null and void. Credits have no cash value and are not refundable or transferable.
**Unlimited-use software cannot be returned after thirty (30) days unless otherwise approved by MHS.
MHS Tokens Exchange and Credit
If, within thirty (30) days of purchase, you no longer wish to use your tokens, we will give you a full credit, or refund based on the purchase price of the unused tokens. Simply call the MHS Client Services Department. If the thirty (30) days have passed, we will give you full credit for the purchase price of the unused tokens. Simply call the MHS Client Services Department within ninety (90) days of token purchase. This credit can be used toward the purchase of any MHS product. After ninety (90) days, you may not return or exchange tokens, but may use them only to purchase products that are sold through the portal with specified token prices. Account dormancy policies apply.
MHS reserves the right to change the price in tokens (i.e., the number of tokens required to purchase a product) and the price of tokens (i.e., the amount in legal currency required to purchase an individual token) at any time.
MHS Tokens Dormancy/Expiration
The tokens that you have purchased for MHS products will not expire as long as your account is active. The tokens will only revert to MHS if there has been no account activity for one (1) year.
In the event of account inactivity that lasts for a period of one (1) year, MHS will notify you via email that your account will be declared dormant. If you do not reply to the email with alternate instructions—and if there is still no activity within the account—then MHS will declare the account as being dormant. Upon this dormancy, any tokens associated with the account will be reclaimed by MHS.
DISCLAIMER - DISCONTINUATION OF TOKENS
Should MHS business needs, model and practices migrate away from the use of tokens for purchase, MHS reserves the rights to discontinue and terminate the use of tokens. Any tokens held by you in the event of discontinuation of tokens, shall be converted to a credit toward the purchase of any MHS product.